Welcome to the new MEDIFI!

The Medifi app is a telehealth platform that lets you consult a doctor online conveniently and securely. Whether you’re at home, in the office, or on vacation, you can quickly get in touch with a licensed doctor for any health concern.

You can seek advice from our licensed doctors through Consult Now service or leave a message to doctors of your choice and wait for their response through the Ask a Specialist feature. You can also ask a doctor for an e-Prescription and a medical certificate.

Consult Now is a feature of Medifi that connects you immediately to any licensed doctor who is available for consultation. It enables you to seek medical advice from any licensed doctor who is available at the time. You cannot choose a specific doctor for this service and the consultation fee is fixed at Php 699.

Ask a Specialist is a feature for patients who are not in a hurry to see a doctor. This feature is made for patients who are already familiar with a specific doctor or looking for a specific medical specialty for their health concern. The consultation fee for this service varies, depending on the doctor’s declared professional fee.

The fee for Consult Now is fixed at PHP 699.
The fee for Ask a Specialist varies. This will depend on the professional fee set by the doctor. You can see the actual fee on the doctor's profile.

Consult Now

1. Go to Home
2. Click Consult Now 
3. State your health concern
4. Proceed to consultation

Ask a Specialist

1. Go to Home 
2. Search for a doctor or a medical specialty
3. Choose a doctor from the directory
4. Click the Talk to Doctor button
5. Leave a message to the doctor

To check your ongoing consultation:
Open the consultation inbox located at the bottom navigation menu.

You can consult your personal doctor if s/he has a Medifi account. Just search for your doctor's name in the directory tab and ask a specialist by leaving them a message.

You can invite your doctor by asking them to register at medifi.com

Yes, your dependents may use your account to consult a doctor.

Please contact us here or send a message at talk[at]medifi.com so we can assist you on how to proceed.

Please contact us here or send a message at talk[at]medifi.com for technical support.

Yes we do. You may request your doctor to provide you with a medical certificate during your consultation.

Yes we do. You may request your doctor to provide you with an e-Prescription during your consultation.

To view and download your medical certificate:

1. In the bottom menu, open History
2. Open the past consultation you wish to view.
3. Download your medical certificate.

To view and download your medical certificate:

1. In the bottom menu, open History
2. Open the past consultation you wish to view.
3. Download your e-prescription.

Yes, you can attach documents or photos during your consultation with your doctor by tapping the + button.

Currently, we are not affiliated with any HMOs.

Not yet. The consultation will start once the doctor replies to your message.

Yes. The doctor’s consultation fee is viewable on their profile.

We are still working on that feature. At the moment, you will only be able to know if a doctor is available when he/she replies to your message.

You can chat, call, or do a video call with your doctor. You may also request for e-Prescriptions and medical certificates.

No we don't, but do reach out us here or send a message at talk[at]medifi.com and we could discuss possible solutions to your needs.

If you are in an emergency or life-threatening medical situation, please proceed to the nearest Emergency Room. Medifi only caters to non-emergency health concerns.

Medifi will never be a replacement for face-to-face medical consultation. Our platform's main purpose is to provide a convenient and accessible healthcare assistance for non-emergency cases by connecting patients and doctors in a secure platform. A visit to your doctor is still a must.

Consultations can be settled via any Mastercard and VISA credit/debit cards. At the moment, over-the-counter (OTC) payments are not available.

Please note that due to consistent complaints from our users regarding failed authorizations for credit or debit cards issued by Banco de Oro (BDO), GCash, and Paymaya, we strongly discourage our users from using these cards as payment methods. Instead , please use VISA, Mastercard, AMEX, or Discover cards from other card issuers.

For both Consult Now and Find a Doctor (Direct Consultation), an authorization pre-charge is applied to the patient's selected payment method, which only goes through upon completion of a consultation by the physician.

This pre-charge will automatically be reversed if the request is cancelled or expires.

You will be billed once your doctor accepts and replies to your consultation request message.

You will not be charged if you leave a message to your doctor. You will only get charged once the doctor accepts and replies to your consultation request message.

Providing your details will allow your doctor to know more about you. You can read our Privacy Policy and Privacy Notice here.

To deactivate your account:

1. In the bottom right of the app, go to Settings
2. In the General Settings, open About
3. Click Deactivate Account

To change your password:

1. In the bottom right of the app, go to Settings
2. In Account Settings, click Change Password
3. Change your password

You will receive a push notification on your phone once a doctor replies to your message. Make sure that your notifications are turned on.

To receive alerts and reminders:

1. In the bottom right of the app, go to Settings
2. In Account Settings, open Notifications
3. Turn on push notification button

Please contact us here or send a message at talk[at]medifi.com so we can assist you on how to proceed.

Check your network connection. Fix your internet connection and re-open the Medifi app, you will be reconnected with your ongoing consultation with your doctor. If your consultation was prematurely ended, please contact us at talk[at]medifi.com.